CONVENIENT

You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking. There are two access points:

1. Visit our website at www.BFirst.bank and click Log In to get started
2. Download the NEW mobile banking app from thee Google Play or Apple Store

Note: You will not be able to access the website via old bookmarks or the previous First State Bank mobile banking app.

Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

You can update your phone number, email address, or primary address in digital banking.

• Log In
• Click on the User Profile icon and click “Settings”
• Click Edit next to your phone, email, or address (For Mobile, when in “Settings”, tap on User Profile/Name, then tap “edit” next to your phone, email, or address.
• Verify your password
• Edit your contact information
• Click Save

Phone and email updates will happen immediately. All address updates will be reviewed by a customer service representative and you may be contacted for additional information.

To create a new alert or re-enter one you may have had on our previous system:

• Log in
• Select the account you would like to set up an alert for
• Click Alert preferences in the menu
• Under Alerts
  • In the Balance alerts section, select Add alert.
  • Select Above or Below, and then input a dollar amount.
  • In the Alert/Notify by field, select Email, Text message, or In-app message.
  • Select Add Alert to save the alert
  • Repeat steps for Transaction alerts

Yes, you can! When you customize your unique dashboard setup it will update across all your devices to give you the same experience across all your devices. To customize, just tap the dots next to the tile and select “organize dashboard”.

Transfer between two First State Bank accounts in digital banking:

• Log In
• For desktop, Click “Transfers” > “Make a Transfer” (above the calendar) or for Mobile, tap “Transfer”
• Select your To and From account and amount
• Click More Options to change the frequency and date if desired
• Click Submit

Zelle makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S. Find Zelle in our mobile app. Click here to learn more about our partnership with Zelle.

Account statements can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.

• Log In
• Click on any account listed
• Click on Documents from the Account Details page in the options men
• Statements and Notices will be listed for each month available

You can rearrange the order your accounts display in digital banking to reflect the sequence you want.

• Log In
• From the Accounts click on the three dots and click Organize Accounts
• Drag and drop the accounts to rearrange the order
• Click Done

You can change your username or password at any time in digital banking. (The username can only be changed on desktop, not mobile).

To change username:

• Log in
• Select your username icon in the top right corner
• Select Settings and then select Security option on the left side menu
• In the Username field select Edit
• Enter your current password when prompted
• Change your username and select Save

To change password:

• Log in
• Select your username icon in the top right corner or select the menu in mobile banking
• Select Settings and then select Security option on the left side menu
• In the Password field select Edit
• Enter your existing password, and then enter a new password when prompted
• Select Save

Blocking your debit card is easy in digital banking. It’s just as easy to unblock it as well!

• Log in
• Go to the account the card is associated with, under the Card Management tile, click the toggle slider to turn the desired card off
• If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on

You can add notes, tags, and images to any transaction inside of digital banking. To begin:

• Log in
• Click on any account
• Click on Transactions (in mobile)
• Select the Transaction you wish to edit and pull up the transactions details page
• Click on the appropriate icon for one of the following:
  • Add Tags
  • Add Notes
  • Add Images
• Follow the on-screen prompts to update the transactions
• Close the transaction detail page or tap < Transactions in mobile

Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future.

Mobile deposit is available for all checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app. Payees will need to endorse the checks with signature/name and ‘FOR MOBILE DEPOSIT ONLY’.

• Log in
• Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
• Click Enroll Account and go through the sign-up steps
• Once your request has been processed and approved, tap Deposit a Check
• Enter the check amount
• Tap Continue
• Select the account to deposit to
• Take a picture of the front of the check and tap continue
• Take a picture of the back of the check and tap continue
• Verify the information and tap Submit

You should retain the check until the check has posted to your account. You can verify this by reviewing your next monthly statement.